Jimenez's parents and girlfriend live just outside San Juan in the towns of Bayamon and Guaynabo. He didn't get in contact with them until just before Wednesday's game with the Mariners, when he talked to his girlfriend and his brother.
"I have seen everything on social media," Jimenez said. "I want to be there with them to see if everything is OK."
Puerto Rico was still reeling from the effects of Hurricane Irma earlier this month.
"Everything that was solid was weakened by Irma," Claudio said. "Now, everything that was weakened has been wiped out."
Claudio texted his father after he went back to the hotel on Tuesday night after saving the Rangers' 3-1 victory over the Mariners. He got a text back four hours later. On Wednesday morning, his wife, Dainne, called Claudio.
"It was real quick before signal went out," Claudio said. "Everybody was huddled in the bathroom. The winds were really strong."
Puerto Rico is without power, so it is difficult to get or receive word from anybody. Claudio was fortunate to get through to his family.
"I'm OK … I am thankful for that," Claudio said. "I know what has happened. But at the same time, I'm sad, because a lot of people lost everything."
T.R. Sullivan has covered the Rangers since 1989, and for MLB.com since 2006. Follow him on Twitter @Sullivan_Ranger and listen to his podcast. This story was not subject to the approval of Major League Baseball or its clubs.