Guest Information for the Zac Brown Band "Jekyll + Hyde" Tour With Special Guest The AVETT Brothers At Citizens Bank Park on August 15
- All gates open at 5:30 p.m., except the Right Field Gate which will remain closed.
- Metal detection procedures are in place and ticket holders are encouraged to enter the ballpark as early as possible.
- Ticket holders are encouraged to take public transportation.
- The parking lots in the Sports Complex will open at staggered times, beginning at 3:00 p.m.
- For tickets, please go to www.Ticketmaster.com or call Ticketmaster at 1-800-745-3000.
- For ticketing questions prior to concert date, please call Ticketmaster at 1-800-653-8000.
- On the concert date, prior to entering the ballpark, ticketing questions can be answered by personnel at the Citizens Bank Park ticket windows located on the west side of the ballpark on Citizens Bank Way starting at 10:00 a.m.
- Once inside the ballpark, ticket questions can be addressed at the Guest Services window on the Main Concourse behind Section 123.
- Ticket holders with field level seating must obtain a wristband at one of the kiosks located just inside the First Base, Third Base and Left Field Entrance Gates. Wristbands are required to get onto the playing field level.
- Security stations will be set up at each entrance gate. Please allow plenty of time to get through security and enter the ballpark.
- Prohibited items include: bags/backpacks (except women's purses), professional cameras, audio/video recording devices, selfie sticks, food and beverage, alcohol, cans and glass bottles, umbrellas, fireworks, weapons, laser pointing devices, glow sticks, flash bulbs and projectiles. Any such items should be returned to your vehicle and/or discarded.
- All patrons are subject to metal detection procedures and a bag search before entering ballpark.
- Ballpark staff will NOT be able to hold or check any items for you.
- There is a no re-entry policy at Citizens Bank Park. Once you leave the ballpark, you may not re-enter.
- McFadden's Restaurant at Citizens Bank Park will be open to the public starting at 11:00 a.m. After the gate opening time, restaurant patrons who have tickets to that night's concert may enter the ballpark through a designated entrance to the Main Concourse.