Customer Service FAQ
What is MLB Network?
MLB Network is Major League Baseball's 24/7 cable television network, which means access to Our National Pastime All The Time™. Fans can tune in at any time for live games, award-winning studio programming, news, highlights, analysis and interviews with the biggest names in the game.
How can I find out more about MLB Network's programming schedule?
MLB Network's daily TV schedule is available here.
How can I find out if I get MLB Network?
To find MLB Network in your area, please refer to the channel locator here.
Can I stream MLB Network online?
A live, authenticated stream of MLB Network is available on desktop, iPhone, iPad and supported Android smartphones and tablets to MLB Network subscribers of eight of the top 10 pay TV providers in the U.S. For more information, please refer to the live streaming FAQ here.
Why is a certain game unavailable in my area?
Unless a game is otherwise not available in a club's home television market, most live game telecasts on MLB Network are blacked out in the home TV markets of the participating clubs. Viewers in those areas may be provided with an alternate game telecast or programming. Select MLB Network game telecasts may also be available on a regionalized basis.
If you believe you are experiencing technical difficulties receiving a game telecast or program on MLB Network, please contact 201-520-6410.
Does MLB Network produce content in high-definition?
All original MLB Network programming is produced in true 720p high-definition format. MLB Network's HD channel listings can be found by entering your zip code in our channel locator here. If you are not receiving the MLB Network HD feed, please contact your video provider.
Some information about sun outages:
Each spring and fall, cable and satellite companies experience a technical phenomenon called "sun outages" which can impact television networks. For a period of about two weeks, the sun causes "solar interference" to all geostationary satellite signals. As the sun's path across the sky gets lower each day in the fall and higher each day in the spring, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite dish here on earth. When the dish antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. This is when a sun outage occurs.
Sun outages occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of 15 days. At first, the outage is minimal, beginning as "sparkles" in the picture during the first days. Gradually, it worsens to the point of total outage. Once it reaches its peak, the interference will gradually decrease, becoming less noticeable each day after. Some channels will experience "blocks" or "freeze frames" in the picture before and after the peak times. These are the channels received digitally from the satellite.
Unfortunately, there is technically nothing cable and satellite companies can do to prevent sun outages from occurring. Each satellite service that they receive signals from will experience this interference at predictable times. The best advice that can be offered when experiencing this phenomenon is to be patient while the sun outage passes naturally.
We apologize for any inconvenience this may cause you.