At Bat 10.0 FAQ

At Bat 10.0 FAQ

MLB.com At Bat returns for the 2017 MLB season. MLB.com At Bat is the official app of Major League Baseball.

What's new in version 10.0
- Complete coverage from Spring Training in Arizona and Florida, including live game data, available radio broadcasts, breaking news and more
- Follow the 2017 World Baseball Classic live from March 6-22 (pitch tracking, scoreboards, coverage from every participating country and territory, complete schedule with international time zone support)
- Expanded data for every player on all 30 MLB Club rosters
- General app improvements

Supported Devices

Supported Apple Devices (must be running iOS operating system version 8.0 or greater):

  • iPhone 4S or newer
  • iPad 2 or newer
  • iPad Mini (All)
  • iPod Touch 5th Generation or newer
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Getting Started

  • Choosing a Level of Access

    At Bat is a free download from the Apple App Store and has two levels of access, offering both free and optional paid subscription features. Free access to At Bat includes breaking news, scores, standings, schedules, interactive rosters, player stats, push notifications and much more.At Bat purchase information is detailed in the "Subscription Information and Management" section.

    MLB.TV Premium subscribers receive access to At Bat subscription features for free and can review the "MLB.TV Premium Login Information" section below for instructions on redeeming the entitlement using the "Subscriber Login" option.

    MLB.TV Single Team subscribers do not receive access to At Bat subscription features and must purchase an At Bat Premium subscription if they wish to utilize the premium features within the app.

    MLB.TV with Extra Innings subscribers receive access to At Bat subscription features free and can review the "I own MLB.TV through my pay TV provider" section below for instructions on redeeming the entitlement using the "Subscriber Login" option.

    When first starting At Bat, you will be presented with the below options which will determine the level of access you will have while using the At Bat application (free vs. paid subscription).

    Go to Lite

    Users who wish to utilize the free features of At Bat such as the scoreboard, news, stats, and standings will choose this option. Users will be prompted with an option to purchase an At Bat paid subscription from Apple iTunes when accessing premium features such as Classic Games.

    Subscribe to At Bat

    At Bat can be purchased from Apple iTunes at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Apple iTunes in-app purchases.

    Subscriber Login

    Subscribers who have connected a purchase of At Bat to their MLB.com account will use this option to enable At Bat paid subscription features on their supported Apple devices by entering their MLB.com credentials.

    Restore

    Subscribers who have made an in-app purchase through Apple iTunes on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to Restore an Apple iTunes purchase, please go to the At Bat "Settings>MLB.com Account" section and ensure that you are logged out.

    An Apple TV in-app purchase cannot be "Restored" to a mobile device. An Apple TV in-app purchase must first be "connected" to a MLB.com account for portability in order to access subscription features on compatible mobile devices by signing into the application with valid MLB.com credentials.

  • MLB.TV Premium Login Information

    If you purchased MLB.TV Premium or MLB.TV Single Team from the MLB.com website, please follow the below steps to activate MLB.TV access through At Bat.

    1. Tap on the "Subscriber Login" option when prompted with the initial paywall
    2. Login using your MLB.com credentials

    Please note that MLB.TV Single Team subscriptions do not include any At Bat Premium features. If they click on any At bat Premium Features they will be prompted with the paywall to purchase this additonal subscription.

  • I own MLB.TV through my pay TV provider

    If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV access through At Bat.

    1. Select your provider
    2. Login using your provider credentials. If you are unsure of your provider credentials, please contact your provider.
    3. Link your provider credentials with a new or existing MLB.com account
    4. To get started with the linking process, click here.
    5. After linking your credentials, open At Bat and tap on the "Subscriber Login" option when prompted with the initial paywall
    6. Login using your MLB.com credentials
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Subscription Information and Management

  • Apple iTunes In-App Purchase and Cancellation Information

    If you have purchased a subscription to At Bat directly through At Bat in-app purchase from Apple iTunes (not directly from the MLB.com website), please review the information below.

    If you have completed your purchase through the MLB.com website, please see the section "MLB.com Website Purchase and Cancellation Information."

    Purchasing an Apple iTunes Subscription

    In-app purchases are purchased from and billed by Apple iTunes, not MLB.com. These purchases are subject to the terms and conditions of Apple iTunes. All billing and refund inquiries must be directed to Apple iTunes. MLB.com does not have access to Apple iTunes accounts or transactions. If you wish to confirm the type of subscription that has been purchased from Apple iTunes, please consult your Apple iTunes account or receipt as each subscription will have a unique billing name.

    The At Bat Premium Annual purchase (billed as "At Bat Premium Annual") is valid for one year and will be re-billed every year by Apple iTunes until cancelled by the user. Apple iTunes will send an e-mail well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

    The At Bat Premium monthly (billed as "At Bat Premium Monthly") purchase is valid for 30 days and will be re-billed every 30 days year-round by Apple iTunes until cancelled by the user. Apple iTunes will send a monthly e-mail well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

    The MLB.TV Premium Monthly purchase is valid for 30 days and will be re-billed every 30 days year-round by Apple iTunes until cancelled by the user. Apple iTunes will send a monthly e-mail well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

    Accessing your Apple iTunes In-App Purchase on other Supported Devices

    A major benefit of connecting your Apple iTunes purchase to an MLB.com account is being able to access the purchase across your compatible Apple, Android and Kindle Fire/Fire Phone mobile devices. You will also have access to Gameday Audio using your personal computer. Separate purchases are no longer required. Connecting a purchase to an MLB.com account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB.com account after making the purchase, or it can be completed at a later time. You can only connect an Apple iTunes purchase to one MLB.com account. If you connect the purchase to a second MLB.com account, the first account will lose all entitlements.

    1. Open your At Bat application
    2. Tap on the "More" tab
    3. Tap on "Settings" in the upper right
    4. Tap on "Connect Purchase to MLB.com" and log in with existing MLB.com credentials or register for a new account

    Restoring a previous Apple iTunes purchase

    Subscribers who have made an in-app purchase through Apple iTunes on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to Restore an Apple iTunes purchase, please go to the At Bat "Settings>MLB.com Account" section and ensure that you are logged out.

    An Apple TV in-app purchase cannot be "Restored" to a mobile device. An Apple TV in-app purchase must first be "connected" to a MLB.com account for portability in order to access subscription features on compatible mobile devices by signing into the application with valid MLB.com credentials.

    Cancelling an Apple iTunes Monthly Subscription

    • On your iPhone, iPad, or iPod touch
      1. On the Home screen, tap Settings.
      2. Tap iTunes & App Store.
      3. Tap your Apple ID.
      4. Tap View Apple ID. You might need to sign in.
      5. Under Subscriptions, tap Manage. If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with the provider and not through iTunes. In this case, please contact the content publisher or app developer directly to cancel your subscription.
      6. Tap the subscription that you want to manage.
      7. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

     

    • On your Mac or PC
      1. Open iTunes.
      2. Click Sign In and enter your Apple ID.
      3. Click your name, and select Account Info from the drop-down menu.
      4. Enter your password again.
      5. On the Account Information screen: Scroll to the Settings section.
      6. To the right of Subscriptions, click Manage. If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with the provider and not through iTunes. In this case, please contact the content publisher or app developer directly to cancel your subscription.
      7. Choose the subscription you want to manage.
      8. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.
  • MLB.com Website Purchase and Cancellation Information

    If you have purchased a subscription to At Bat directly through the MLB.com website (not through At Bat in-app purchase from Apple iTunes), please review the information below.

    If you have completed your purchase through At Bat in-app purchase, please see the section "Apple iTunes In-App Purchase and Cancellation Information."

    Purchasing a MLB.com Subscription

    Subscriptions are purchased from and billed by MLB.com. These subscriptions are subject to the terms and conditions of MLB.com. All billing and refund inquiries must be directed to MLB.com.

    The At Bat Premium Annual subscription is valid for the entire 2016 season (Spring Training through the Postseason) including news and video. The purchase will auto-renew on or around February 21, 2017 at the prior year's regular full yearly price.

    The At Bat Premium Monthly subscription is valid for one month and will automatically renew each month at the current year's regular full monthly price. Monthly Automatic Renewal will occur year-round (January-December) until cancelled by the user.

    At Bat subscriptions can be gifted. At Bat gift subscriptions are valid from the date of redemption through the entire 2016 season (Spring Training through the Postseason) including news and video. The At Bat Gift subscription will not auto-renew for the 2017 season.

    • Redeeming an At Bat Premium Gift Subscription
      1. The recipient of a gift subscription will receive an e-mail based on a date defined by the sender.
      2. The recipient will click on the unique link provided in the e-mail to enter the activation flow.
      3. The recipient will sign in with an existing MLB.com account or register for a new MLB.com account. After completing the process, the recipient will use the "Subscriber Login" option to enable At Bat features on their supported Apple and Android mobile devices. This button will be available during initial launch of At Bat, or when tapping on At Bat features such as Classic Games.

        Note: In the event a gift is cancelled and a refund is provided, the gift recipient may not receive notification and will be unable to redeem or access the subscription.

    Accessing your MLB.com At Bat Subscription on other Supported Devices

    Subscribers who have made a purchase of At Bat through MLB.com will use the "Subscriber Login" button to enable At Bat paid subscription features on their supported Apple, Android and Kindle Fire/Fire Phone mobile devices as well as personal computers.

    Cancelling a MLB.com At Bat Subscription

    Customers that have purchased At Bat directly from the MLB.com website and not through an appstore (Apple iTunes/Google Play) may cancel their At Bat subscription or cancel auto-renewal of the subscription by contacting Customer Service online or by calling 866-800-1275 (US) / 512-434-1542 (International).

    Refund Policy for MLB.com At Bat Purchases

    MLB.com will honor a refund request for At Bat Premium Annual subscriptions made within 5 days of your first subscription purchase date within an MLB season. There is a limit of one refund per person on a given subscription purchase (e.g. At Bat Premium) within any given MLB season.

    At Bat Premium Monthly subscriptions are non-refundable after purchase.

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Navigation and Usage

  • Watching MLB.TV, MLB Network and Classic Games

    Classic Games

    Classic games, consisting of memorable matchups or events, are selected by MLB.com. The games can be streamed in the application, or purchased from Apple iTunes. To access classic games, tap on the "TV" icon in the upper left of many of the tabs and tap on the "Classics" button. Tapping on the "filter" icon will allow you to sort games by categories, the "i" icon will display a blurb about the game, and the "action" icon will allow you to purchase the game from Apple iTunes. This feature is available to At Bat paid subscribers.

    MLB Network

    Subscribers of participating Pay TV providers offering the MLB Network will have the ability to watch MLB Network content through the At Bat application after successfully authenticating with their Pay TV username and password. MLB Network content can be accessed by navigating to the "More" tab in At Bat and tapping on "MLB Network." Tapping on the "play" icon will initiate the feed; upon first launch, you will be required to enter your Pay TV username and password.

    If you are experiencing an issue with your Pay TV username and password, you are informed that you are not authorized for the content, or your Pay TV provider is not listed or does not offer the MLB Network, please contact your Pay TV provider directly.

    MLB Network Frequently Asked Questions

    MLB.TV Archived Games

    MLB.TV subscribers will be able to watch archives of past games within At Bat. To access MLB.TV content, tap on the "TV" icon in the upper left of many of the tabs and tap on the "MLB.TV" button.

    MLB.TV can be accessed from one mobile device and one desktop concurrently. Attempts to access MLB.TV on additional devices will be prevented. If you share your account information with other people, your account may be prevented from accessing MLB.TV. If you are worried that others are accessing your account, you should change your password under your account profile on your desktop. In rare cases, customers forget to log out of their accounts on one computer and try to log in on a separate device. Since sharing a single username and password is strictly prohibited and does not work, you will get an error message. If you receive such a message, please contact Customer Service.

    If you are experiencing difficulty with MLB.TV content, please visit the "Troubleshooting" section to view steps you can take to resolve the behavior you may be experiencing.

  • Viewing with Chromecast

    At Bat now supports the ability to cast highlights and other video on demand content as well as archived MLB.TV content to a Chromecast device.

    • Cast Requirements: Both your mobile and the Chromecast device MUST be connected to the same Wi-Fi network to utilize this feature. Please ensure that you have the latest version of At Bat and the iOS operating system as well as the latest Chromecast firmware or you may be unable to utilize the feature. If you are experiencing difficulty with Chromecast setup or connectivity, please navigate to https://support.google.com/chromecast for support information or contact Google directly. While At Bat will be updated automatically for most devices, you may need to manually apply the updates from the device App Store. If your Chromecast has not updated to the latest firmware, please leave your Chromecast powered on overnight. The firmware build will be pushed and the device will reboot itself when it has the new firmware.
    • Casting from At Bat to a Chromecast device can be controlled by tapping on the Chromecast icon within the At Bat application in the upper left of the application or while viewing a feed.
  • Apple Watch Support

    With your Apple Watch and supported Apple mobile device, you will have access to breaking news, notifications, player cards and Gameday Pitch-by-Pitch. Configuration of favorite teams and push notifications will be completed through the At Bat app on your Apple mobile device. You can configure which notifications are pushed to the Apple Watch from the Apple Watch app on your mobile device.

    Push notifications will be displayed upon receipt; lowering the wrist or tapping the "Dismiss" button will dismiss a notification. If a favorite team has been configured, the glance will display game information for the team. If a favorite team has not been configured, the glance will display information about the first game from the scoreboard.

    Upon initial launch of the watch app, if you have selected a favorite team, you will be presented with that team's view. Long pressing on that view will allow you to view the complete scoreboard or view other team views. Tapping on a scoreboard entry will display the game view along with news and access to player cards. If a favorite team has not been selected, you will be presented with the scoreboard view on initial launch where you can access the game view or team views.

  • Settings

    At Bat "Settings" can be accessed by tapping on the "More" tab and then "Settings" in the upper right.

    MLB.com Account

    • The MLB.com Account setting allows a user to log in with their MLB.com credentials.
    • MLB.TV Premium subscribers and subscribers who have connected a purchase of At Bat to their MLB.com account will use this option to enable At Bat paid subscription features on their supported Apple devices.
    • MLB.TV subscribers who made a purchase of At Bat will use this option to enable MLB.TV features on their devices.

    Push Notifications

    At Bat can deliver push notifications to your device during the season if enabled. See the "Subscribing to Push Notifications" section for additional information on subscribing and managing your push notifications.

    Connect Purchase to MLB.com

    A major benefit of connecting your Apple iTunes purchase to an MLB.com account is being able to access the purchase across your compatible Apple, Android and Kindle Fire/Fire Phone mobile devices. You will also have access to Gameday Audio using your personal computer. Separate purchases are no longer required. Connecting a purchase to an MLB.com account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB.com account after making the purchase, or it can be completed at a later time. You can only connect an Apple iTunes purchase to one MLB.com account. If you connect the purchase to a second MLB.com account, the first account will lose all entitlements.

    Tap on "Connect Purchase to MLB.com" and log in with existing MLB.com credentials or register for a new account

    Show Look-in Banners

    Enabling this feature will show "Live Look-In" banners when available.(Premium Only)

    Screen Auto-Lock

    Setting to "Off" will prevent the screen from going dark while the application is open; this is useful when using Gameday or watching video.

    Hide Scores

    Slide the toggle to "On" or "Off" to enable or disable the hide scores functionality

    Shake to Toggle

    Slide the toggle to "On" or "Off" to enable the functionality to hide scores by shaking the device

     

  • Viewing Team Information

    In order to view a specific team's news, highlights, schedule, ticketing, standings and roster, you will want to access their Team Page. You can also configure a "Favorite Team" which will create an additional tab for quick access to this information.

    Viewing Team Information Without a "Favorite Team(s)" Defined

    1. Tap on "More" tab
    2. Tap on "Teams"
    3. Tap on a team

    Viewing Team Information With a "Favorite Team(s)" Defined

    1. Tap on "Favorite Team" tab
    2. Tap on the "Team name" in the top center
    3. Tap on a team (This will not change your Favorite Team selections; it will only update the tab)

    Setting a "Favorite Team"

    1. Tap on the "More" button
    2. Tap on "Teams"
    3. Tap on the "Edit" button in the upper right.
    4. Tap on the green "+" sign to add a favorite or the red "-" sign followed by "Delete" to remove a favorite
    5. The top-most team will appear on the "Favorite Team" tab. Teams can be ordered by tapping on the "tri-bar" icon on the right and dragging up and down.
    6. Tap "Done" when finished

    Managing a "Favorite Team"

    1. From the "Favorite Team" tab, tap on the "Team name" in the top center
    2. Tap on the "Edit" button in the upper right
    3. Make any desired changes
    4. Tap "Done" when finished
  • Home Screen Icon for Favorite Team

    At Bat has the ability to create one or more "Favorite Team" shortcuts on the home screen of your Apple device. These shortcuts will open At Bat directly to the Favorite Team tab that you want to view.

    1. Tap on "More" tab
    2. Tap on "Teams"
    3. Tap on the "gear" icon next to a team
    4. Tap on the "Add to Home Screen" button
    5. Tap on the "Shortcut" button in the lower middle of the screen
    6. Tap the "Add to Home Screen" icon
    7. Name the shortcut and tap "Add" in the upper right
  • Subscribing to Push Notifications

    During initial launch, if a Favorite Team is selected, you will be prompted to choose which notifications you would like to enable.

    At Bat users can choose from MLB News, Team News, Game Start, Game End, Score Change and Lead Change.

    At Bat paid subscribers can choose MLB News, Team News, Game Start, Game End, Score Change, Lead Change and additional Video Highlight and Condensed Game notifications. To ensure notifications are received or to configure them at a later time, please review the below sections.

    Ensure notifications are enabled at the operating system level (Required)

    1. From the device home screen, tap on "Settings"
    2. Tap on "Notification Center"
    3. Scroll down and tap on "At Bat"
    4. Configure notifications to your preference
      • Set the alert style to "Banners" or "Alerts"
      • Banners will appear across the top of your device screen and quickly disappear; alerts will overlay the screen and require an acknowledgement
      • Enabling "Sounds" will play a sound when a notification is received
      • "Show in Notification Center" will display notifications when viewing your notification center by swiping down from the top of your screen; you can also configure how many notifications you would like to see
      • "Show on Lock Screen" will allow you to view notifications from the device lock screen and notification center

    Configuring Push Notifications in the At Bat application

    1. Navigate to the "More" tab, tap on "Settings" in the upper right and tap on "Push Notifications"
    2. Ensure Notifications toggle is set to "On"
    3. The "News" option will include league-wide events such as no-hitters or record challenges
    4. Tap on a team
    5. Tap "Enable All" or "Disable All" to globally manage notifications or toggle each notification individually
      • Game Start - Notification when a game begins
      • Lead Change - Notification when a lead change occurs
      • Score Change - Notification when a scoring play occurs
      • Game End - Notification when a game concludes
      • Condensed Game - Notification when a condensed game is available for viewing
      • Video Highlight - Notification when a video highlight is available for viewing
      • News - Notification of a team-specific event
  • Subscribing or Unsubscribing from a Team Calendar

    At Bat allows you to overlay a team's complete schedule onto your native Apple calendar application.

    Subscribing

    • No "Favorite Team(s)" Defined
      1. From within the At Bat application, tap on the "More" tab
      2. Tap on "Teams" from the list
      3. Tap on the team you're wishing to subscribe to
      4. Tap on "Schedule"
      5. Tap on the "Subscribe" icon in the upper right of the screen
      6. When the process has completed, you may "View Events" to open the calendar or click "Done" to return to At Bat
    • "Favorite Team(s)" Defined
      1. Tap on "Favorite Team" tab
      2. Tap on a team
      3. Tap on "Schedule"
      4. Tap on the "Subscribe" icon in the upper right of the screen
      5. Tap on the "Team Name" in the top center
      6. When the process has completed, you may "View Events" to open the calendar or click "Done" to return to At Bat

    Unsubscribing

    1. From the Apple device home screen, tap on the "Settings" icon
    2. Scroll down to "Mail, Contacts, Calendars" and tap
    3. Tap on "Subscribed Calendars"
    4. Tap on the calendar you would like to unsubscribe from
    5. Tap on "Delete Account" and tap a second time to confirm
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Troubleshooting

  • General Troubleshooting

    **ENSURE THAT YOU HAVE THE LATEST DEVICE OPERATING SYSTEM AND AT BAT VERSION PRIOR TO TROUBLESHOOTING**

    If you are experiencing difficulty with the At Bat application, please follow the steps below as they may resolve the behavior that you are experiencing.

    iOS 8.x 9.x

    1. Navigate to your Apple device home screen.
    2. Double tap on the home button to open the application tray.
    3. Swipe up on all of the open applications to close them out.
    4. Tap the home button or on the screen to close the application tray.
    5. Press and hold the power button at the top of the device and the physical home button simultaneously; continue holding these buttons until the screen goes black and then an Apple logo appears.
    6. The device may take a few minutes to return to the Apple device home screen.
    7. Once the device returns to the home screen, please try launching the application again.

    If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.

  • MLB.TV/MLB Network Troubleshooting

    In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you are experiencing.

    MLB.TV/MLB Network live and archived content is subject to blackout restrictions and relies on location data provided by the At Bat application for verification.

    The following factors may affect successful blackout verification.

    1. Location services are not enabled on the device
    2. GPS satellites are not visible due to being indoors/away from windows
    3. A cellular data or Wi-Fi hotspot, satellite, hotel or corporate/VPN internet connection is being used
    4. You are attempting to access while traveling in motion (plane, train or automobile)

    Please follow the steps below to ensure your location settings are enbled on the device:

    iOS 8.x/9.x

    1. From the Apple device home screen, tap "Settings."
    2. Tap "Privacy."
    3. Tap "Location Services."
    4. Ensure location services are "On" at the device level.
    5. Scroll down to the application and ensure location services are enabled for the application.
    6. Return to the main menu and choose "General."
    7. Tap "Reset" from the list.
    8. Tap "Reset Location & Privacy" and confirm.
    9. Navigate to your Apple device home screen and please try launching the application again.

    If you are accessing the game from a cellular connection or mobile hotspot, attempt to access from a Wi-Fi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode and the device may connect to a different tower with different routing. We also recommend updating your billing information under your MLB.com profile as we will use this information as a datapoint for blackout verification.

  • Frequently Asked Questions

    As an At Bat paid subscriber or MLB.TV Premium subscriber, how do I redeem At Bat paid subscription features on a mobile device?

    At Bat paid subscribers with purchases linked to an MLB.com account and MLB.TV Premium subscribers will download At Bat from Apple iTunes (free download; do not purchase within app) and tap on the "Subscriber Login" button where you can enter your MLB.com credentials to unlock At Bat paid subscription features. MLB.TV (Basic) subscribers will need to purchase a separate subscription to At Bat or upgrade to MLB.TV Premium to unlock At Bat paid subscription features and access MLB.TV live and archived content.

    As an At Bat Lite user and MLB.TV Single Team subscriber, how do I access At Bat Premium subscription features on a mobile device?

    MLB.TV Single Team subscribers will need to purchase a separate subscription to At Bat or upgrade to MLB.TV Premium to unlock At Bat paid subscription features and access MLB.TV Premium live and archived content.

    As an At Bat Lite user and MLB.TV Single Team subscriber, how do I access At Bat Premium subscription features on a mobile device?

    MLB.TV Single Team subscribers will need to purchase a separate subscription to At Bat or upgrade to MLB.TV Premium to unlock At Bat paid subscription features and access MLB.TV Premium live and archived content.

    I purchased an At Bat subscription from Apple iTunes. Can I use it on multiple devices?

    Yes, please follow the steps in the "Apple iTunes In-App Purchase and Cancellation Information" section to connect your Apple iTunes in-app purchase to an MLB.com account in order to access At Bat paid subscription features on other Apple, Android and Kindle Fire/Fire Phone mobile devices, as well as listen to Gameday Audio on MLB.com using a personal computer.

    How do I enable or disable Closed Captioning in At Bat?

    When viewing MLB.TV content, you can tap the "CC" button on the video player to enable or disable closed captioning. Please note that the device "Closed Captioning" settings may override the application. If you are unable to disable closed captioning in At Bat, please navigate to your device "Settings>General>Accessibility>Subtitles & Captioning" section and ensure "Closed Captions + SDH" is disabled. If this setting is already "disabled" and closed captioning still cannot be controlled in the app, you may need to toggle the setting "On/Off" to reset it within the operating system.

    I forgot my password. What should I do?

    From the MLB.com Account screen, tap "Forgot Password." Enter your MLB.com account e-mail and we will send a new password to that address.

    How do I log out of At Bat?

    From the MLB.com Account screen, tap "Log Out."

    How do I access my MLB Sticker Pack?

    If you are on an device running iOS 10, follow the steps below to find your purchased stickers:

    1. Open a new text message.
    2. You'll see three logos next to the text box (camera logo, heart logo, and App logo).
    3. Click on the App logo.
    4. Then, click on the four circle logo in the bottom left hand corner.
    5. Here is where you should be able to see your team's sticker pack!

    If it still does not appear, try restarting your device and follow the steps above one more time.

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Contact Us

MLB.com Customer Service

If you have any questions or require troubleshooting assistance, please contact Customer Service online or call us toll-free at 866-800-1275 (US & Canda (English)) or 512-434-1542 (Mexico (Spanish)).

Our business hours are:
Monday through Saturday from 12pm to 12am ET.
Sunday from 12pm-10pm ET

Customer Support remains open until the conclusion of the last game each day

Ticketing Support

If you experience any difficulty with or have questions about ticketing purchases, please contact the Club Box Office for immediate support.

Accessibility

We are available to respond to your closed captioning questions and needs.

For immediate closed caption issues:

Phone: 866.239.1284
Fax: 212-652-1760
Email: csresponse@mlb.com

If you need further assistance, and for written closed caption complaints:

Matthew Gould
VP, Corporate Communications
MLB Advanced Media
75 Ninth Avenue
New York, NY 10011
Phone: 212-485-8959
Fax: 212-485-3456
Email: matthew.gould@mlb.com

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