At Bat 6.6.1 FAQ

At Bat 6.6.1 FAQ

MLB.com At Bat returns for the 2017 MLB season. MLB.com At Bat is the official app of Major League Baseball.

****NEW FOR AT BAT IN 2017 ****
• General app improvements

Supported Devices

At Bat requires a minimum of Android OS version 4.2 and will run on phones, tablets, and Kindle Fire/Fire Phone devices. While live Gameday Audio and Gameday Pitch by Pitch should work on all devices meeting the minimum OS requirement, compatibility with live and archived MLB.TV content will vary by device due to the number of Android hardware/OS combinations available on the market. Please click here for a list of Android devices tested for live or archived MLB.TV compatibility. All unspecific devices are considered "grey" and may or may not successfully play live and archived MLB.TV content.

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Getting Started

  • Choosing a Level of Access

    At Bat is a free download from the Google Play Store and has two levels of access, offering both free and optional paid subscription features. Free access to At Bat includes breaking news, scores, standings, schedules, interactive rosters, player stats, push notifications and much more.For access to At Bat paid subscription features during the offseason, which include the ability to watch 2015 MLB.TV archives, you can purchase a subscription to At Bat. At Bat purchase information is detailed in the "Subscription Information and Management" section.

    MLB.TV Premium subscribers receive access to At Bat subscription features for free and can review the "MLB.TV Premium Login Information" section below for instructions on redeeming the entitlement using the "Subscriber Login" option.

    MLB.TV Single Team subscribers do not receive access to At Bat subscription features and must purchase an At Bat Premium subscription if they wish to utilize the premium features within the app.

    MLB.TV with Extra Innings subscribers receive access to At Bat subscription features for free and can review the "I own MLB.TV through my pay TV provider" section below for instructions on redeeming the entitlement using the "Subscriber Login" option.

    When first starting At Bat, you will be presented with the below options which will determine the level of access you will have while using the At Bat application (free vs. paid subscription).

    • Go to Lite
      • Users who wish to utilize the free features of At Bat such as the scoreboard, news, stats, and standings will choose this option. Users will be prompted with an option to purchase an At Bat paid subscription from Google Play when accessing premium features such as Gameday Audio.
    • Subscribe to At Bat
      • At Bat subscriptions can be purchased from Google Play at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Google Play in-app purchases.
    • Subscriber Login
      • Subscribers who have connected an in-app purchase of At Bat to their MLB.com account will use this option to enable At Bat paid subscription features on their supported Android devices by entering their MLB.com credentials.
    • Restore
      • Subscribers who have made an in-app purchase through Google Play will use the restore option, for example, when re-installing the application on an existing Android or new Android device. A restore can only be completed on devices which share the same Google Play account as the initial purchase.
  • MLB.TV Premium Login Information

    If you purchased MLB.TV Premium from the MLB.com website, please follow the below steps to activate MLB.TV access through At Bat.

    1. Tap on the "Subscriber Login" option when prompted with the initial paywall
    2. Login using your MLB.com credentials
  • I own MLB.TV through my pay TV provider

    If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV access through At Bat.

    1. Select your provider
    2. Login using your provider credentials. If you are unsure of your provider credentials, please contact your provider.
    3. Link your provider credentials with a new or existing MLB.com account
    4. To get started with the linking process, click here.
    5. After linking your credentials, open At Bat and tap on the "Subscriber Login" option when prompted with the initial paywall
    6. Login using your MLB.com credentials
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Subscription Information and Management

  • Google Play In-App Purchase and Cancellation Information

    If you have purchased a subscription to At Bat directly through At Bat in-app purchase from Google Play (not directly from the MLB.com website), please review the information below. If you have completed your purchase through the MLB.com website, please see the section "MLB.com Website Purchase and Cancellation Information."

    Purchasing a Google Play Subscription

    In-app purchases are purchased from and billed by Google Play, not MLB.com. These purchases are subject to the terms and conditions of Google Play. Google Play purchases are non-refundable after purchase. If you wish to confirm the type of subscription that has been purchased from Google Play, please consult your Google Play account or receipt as each subscription will have a unique billing name.

    The At Bat Premium Annual purchase (billed as "At Bat Premium Annual") is valid for one year and will be re-billed every year by Google Play until cancelled by the user. Google Play will send an e-mail following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB.com cannot manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

    The At Bat Premium Monthly purchase (billed as "At Bat Premium Monthly") is valid for one month and will be re-billed every month year-round by Google Play until cancelled by the user. Google Play will send an e-mail following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB.com cannot manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

    For a limited time, At Bat subscriptions can be gifted for the holidays. At Bat gift subscriptions are valid from the date of redemption through the entire 2016 season (Spring Training through the Postseason) including offseason news and video. The At Bat gift subscription will not auto-renew for the 2017 season.

    • Redeeming an At Bat 16 Annual Gift Subscription
      1. The recipient of a gift subscription will receive an e-mail based on a date defined by the sender.
      2. The recipient will click on the unique link provided in the e-mail to enter the activation flow.
      3. The recipient will sign in with an existing MLB.com account or register for a new MLB.com account. After completing the process, the recipient will use the "Subscriber Login" option to enable At Bat features on their supported Apple and Android mobile devices. This button will be available during initial launch of At Bat, or when tapping on At Bat features such as Classic Games.

        Note: In the event a gift is cancelled and a refund is provided, the gift recipient may not receive notification and will be unable to redeem or access the subscription.

    Accessing your Google Play In-App Purchase on other Supported Devices

    A major benefit of connecting your Google Play purchase to an MLB.com account is being able to access the purchase across your compatible Apple, Android and Kindle Fire/Fire Phone mobile devices. You will also have access to Gameday Audio using your personal computer. Separate purchases are no longer required. Connecting a purchase to an MLB.com account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB.com account after making the purchase, or it can be completed at a later time. You can only connect a Google Play purchase to one MLB.com account. If you connect the purchase to a second MLB.com account, the first account will lose all entitlements.

    1. Tap on the "Menu"
    2. Tap on "Settings"
    3. Tap on "MLB.com Account" and log in with existing MLB.com credentials or create a new account. This will link the purchase to the MLB.com account.

    Restoring a previous Google Play purchase

    • Subscribers who have made an in-app purchase through Google Play will use the Restore option on the paywall, for example, when re-installing the application on an existing Android or new Android device. A restore can also be completed from the At Bat "Settings>Restore Purchases" option. A restore can only be completed on devices which share the same Google Play account as the initial purchase.

    Cancelling a Google Play Subscription

    1. Go to payments.google.com.
    2. Along the left side of your screen, select Bills and accounts.
    3. Select the subscription you want to cancel > Cancel subscription.
  • Amazon App Store In-App Purchase and Cancellation Information

    If you have purchased a subscription to At Bat directly through At Bat in-app purchase from the Amazon App Store(not directly from the MLB.com website), please review the information below. If you have completed your purchase through the MLB.com website or Google Play, please see that respective section

    Purchasing a Amazon App Store Subscription

    In-app purchases are purchased from and billed by the Amazon App Store, not MLB.com. These purchases are subject to the terms and conditions of the Amazon App Store. Amazon App Store purchases are non-refundable after purchase. If you wish to confirm the type of subscription that has been purchased from the Amazon App Store, please consult your Amazon App Store account or receipt as each subscription will have a unique billing name.

    The At Bat Premium Annual purchase (billed as "At Bat Premium Annual") is valid for one year and will be re-billed every year by the Amazon App Store until cancelled by the user. The Amazon App Store will send an e-mail following a successful billing. The Amazon App Store subscriptions can be managed from your Google Wallet. MLB.com cannot manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

    The At Bat Premium Monthly purchase (billed as "At Bat Premium Monthly") is valid for one month and will be re-billed every month year-round by Google Play until cancelled by the user. Google Play will send an e-mail following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB.com cannot manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

    For a limited time, At Bat subscriptions can be gifted for the holidays. At Bat gift subscriptions are valid from the date of redemption through the entire 2016 season (Spring Training through the Postseason) including offseason news and video. The At Bat gift subscription will not auto-renew for the 2017 season.

    • Redeeming an At Bat 16 Annual Gift Subscription
      1. The recipient of a gift subscription will receive an e-mail based on a date defined by the sender.
      2. The recipient will click on the unique link provided in the e-mail to enter the activation flow.
      3. The recipient will sign in with an existing MLB.com account or register for a new MLB.com account. After completing the process, the recipient will use the "Subscriber Login" option to enable At Bat features on their supported Apple and Android mobile devices. This button will be available during initial launch of At Bat, or when tapping on At Bat features such as Classic Games.

        Note: In the event a gift is cancelled and a refund is provided, the gift recipient may not receive notification and will be unable to redeem or access the subscription.

    Accessing your Google Play In-App Purchase on other Supported Devices

    A major benefit of connecting your Google Play purchase to an MLB.com account is being able to access the purchase across your compatible Apple, Android and Kindle Fire/Fire Phone mobile devices. You will also have access to Gameday Audio using your personal computer. Separate purchases are no longer required. Connecting a purchase to an MLB.com account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB.com account after making the purchase, or it can be completed at a later time. You can only connect a Google Play purchase to one MLB.com account. If you connect the purchase to a second MLB.com account, the first account will lose all entitlements.

    1. Tap on the "Menu"
    2. Tap on "Settings"
    3. Tap on "MLB.com Account" and log in with existing MLB.com credentials or create a new account. This will link the purchase to the MLB.com account.

    Restoring a previous Google Play purchase

    • Subscribers who have made an in-app purchase through Google Play will use the Restore option on the paywall, for example, when re-installing the application on an existing Android or new Android device. A restore can also be completed from the At Bat "Settings>Restore Purchases" option. A restore can only be completed on devices which share the same Google Play account as the initial purchase.

    Cancelling a Google Play Subscription

    1. Go to payments.google.com.
    2. Along the left side of your screen, select Bills and accounts.
    3. Select the subscription you want to cancel > Cancel subscription.
  • MLB.com Website Purchase and Cancellation Information

    If you have purchased a subscription to At Bat directly through the MLB.com website (not through At Bat in-app purchase from Google Play), please review the information below. If you have completed your purchase through At Bat in-app purchase, please see the section "Google Play In-App Purchase and Cancellation Information."

    Purchasing a MLB.com Subscription

    Subscriptions are purchased from and billed by MLB.com. These subscriptions are subject to the terms and conditions of MLB.com. All billing and refund inquiries must be directed to MLB.com.

    The At Bat 15 Annual subscription is valid for the entire 2015 season (Spring Training through the Postseason) including offseason news and video. The purchase will auto-renew on or around February 21, 2016 at the prior year's regular full yearly price.

    The At Bat Premium Monthly subscription is valid for one month and will automatically renew each month at the current year's regular full monthly price. Renewal will occur year-round until cancelled by the user.

    Accessing your MLB.com At Bat Subscription on other Supported Devices

    Subscribers who have made a purchase of At Bat through MLB.com will use the "Subscriber Login" button to enable At Bat paid subscription features on their supported Apple, Android and Kindle Fire/Fire Phone mobile devices as well as personal computers.

    Cancelling a MLB.com At Bat Subscription

    Customers that have purchased At Bat directly from the MLB.com website and not through an appstore (Apple iTunes/Google Play) may cancel their At Bat subscription or cancel auto-renewal of the subscription by contacting Customer Service online or by calling 866-800-1275 (US) / 512-434-1542 (International).

    Refund Policy for MLB.com At Bat Purchases

    MLB.com will honor a refund request for At Bat 15 Annual subscriptions made within 5 days of your first subscription purchase date within an MLB season. There is a limit of one refund per person on a given subscription purchase (e.g. At Bat 15) within any given MLB season.

    At Bat Premium Monthly subscriptions are non-refundable after purchase.

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Navigation and Usage

  • Watching MLB.TV and the MLB Network

    MLB.TV Archived Games

    MLB.TV subscribers will be able to watch archives of past games within At Bat. To access MLB.TV content, tap on the "TV" icon in the upper right and tap on the desired game.

    MLB.TV can be accessed from one mobile device and one desktop concurrently. Attempts to access MLB.TV on additional devices will be prevented. If you share your account information with other people, your account may be prevented from accessing MLB.TV. If you are worried that others are accessing your account, you should change your password under your account profile on your desktop. In rare cases, customers forget to log out of their accounts on one computer and try to log in on a separate device. Since sharing a single username and password is strictly prohibited and does not work, you will get an error message. If you receive such a message, please contact Customer Service.

    MLB Network

    Subscribers of participating Pay TV providers offering the MLB Network will have the ability to watch MLB Network content through the At Bat application after successfully authenticating with their Pay TV username and password. MLB Network content can be accessed by navigating to the main menu in At Bat and tapping on "MLB Network." Tapping on the "play" icon will initiate the feed; upon first launch, you will be required to enter your Pay TV username and password. If you are experiencing an issue with your Pay TV username and password, you are informed that you are not authorized for the content, or your Pay TV provider is not listed or does not offer the MLB Network, please contact your Pay TV provider directly.

    MLB Network Frequently Asked Questions

    If you are experiencing difficulty with MLB.TV content, please visit the "Troubleshooting" section to view steps you can take to resolve the behavior you may be experiencing.

  • Viewing with Chromecast

    At Bat now supports the ability to cast highlights and other video on demand content as well as archived MLB.TV content to a Chromecast device.

    • Cast Requirements: Both your mobile and the Chromecast device MUST be connected to the same Wi-Fi network to utilize this feature. Please ensure that you have the latest version of At Bat and the iOS operating system as well as the latest Chromecast firmware or you may be unable to utilize the feature. If you are experiencing difficulty with Chromecast setup or connectivity, please navigate to https://support.google.com/chromecast for support information or contact Google directly. While At Bat will be updated automatically for most devices, you may need to manually apply the updates from the device App Store. If your Chromecast has not updated to the latest firmware, please leave your Chromecast powered on overnight. The firmware build will be pushed and the device will reboot itself when it has the new firmware.
    • Casting from At Bat to a Chromecast device can be controlled by tapping on the Chromecast icon within the At Bat application in the upper left of the application or while viewing a feed.
  • Settings

    At Bat "Settings" can be accessed by tapping on the "Menu."

    Favorite Team

    The Favorite Team option will create a menu selection for quick access to team information. The teams will also appear at the top of filters and the scoreboard, highlighted in standings, and live audio and video will default to your favorite team broadcast.

    1. Tap on the "Star" icon next to each team you wish to mark as a favorite. Tapping a second time will unselect a team
    2. When selecting multiple favorite teams, tapping on the tri-bar icon next to the team will allow you to order your list in order of preference

    Notifications

    At Bat can deliver notifications to your device during the season if enabled. See the "Subscribing to Push Notifications" section for additional information on subscribing and managing your notifications.

    Home Screen Selection

    Customer can choose to default to the application "Default" behavior, Scoreboard or News on launch

    Low Memory Settings

    You can define how the device handles low memory situations in regards to At Bat.

    1. Tap on "Stop Audio" or "Keep Playing"

    Audio Feed

    You can define the default audio feed used by At Bat.

    Scoreboard Refresh Rate

    You can define how often At Bat polls for new scoreboard data. This frequency can impact battery life as well as data usage.

    1. Select 1 minute, 30 seconds, or 15 seconds

    Widget Refresh Rate

    You can define how often At Bat updates the home screen widgets. This frequency can impact battery life as well as data usage.

    1. Select 1 minute, 30 seconds, or 15 seconds

    Gameday Screen Awake

    Keeps the screen on while viewing Gameday.

    Gameday Scout

    You can view color commentary on Gameday discussing statistical trends and tendencies. This feature is only available and visible to At Bat paid subscribers.

    1. Tap on "Gameday Scout" to toggle on/off

    MLB.com Account

    • The MLB.com Account setting allows a user to log in with their MLB.com credentials.
    • MLB.TV Premium subscribers and subscribers who have connected a purchase of At Bat to their MLB.com account will use this option to enable At Bat paid subscription features on their supported Android devices.
    • MLB.TV subscribers who made a purchase of At Bat will use this option to enable MLB.TV features on their devices.

    Restore Purchases

    The restore option will restore a purchase made through Google Play.

    1. Tap on "Restore Purchases" to attempt to restore At Bat paid subscription features
  • Home Screen Icon for Favorite Team

    News and team widgets can be added to the home screen. Depending on the version of Android you have, the process is slightly different.

    Android 4.x

    • Scoreboard
      1. Tap on "Apps & Widgets"
      2. Tap on "Widgets"
      3. Tap and hold on the "At Bat" widget and then drag it to the desired location
    • Teams
      1. Tap on "Apps & Widgets"
      2. Tap on "Widgets"
      3. Tap and hold on the "At Bat - Teams" widget and then drag it to the desired location
      4. Tap on a team
  • Subscribing to Push Notifications

    At Bat can deliver notifications to your device during the season if enabled (not available for Kindle devices). At Bat users can choose from MLB Notifications, Team News, Game Start, Game End, Scoring Change and Lead Change. At Bat paid subscribers can choose from MLB Notifications, Team News, Game Start, Game End, Lead Change and additional Video Highlight and Condensed Game notifications. To ensure notifications are received or to configure them at a later time, please review the below section.

    1. Navigate to the At Bat "Settings" and tap on "Notifications"
    2. Ensure the "Notifications" toggle is set to "On"
    3. MLB Notifications will include league-wide events such as no-hitters or record challenges
    4. Tap on a team to toggle team-specific notifications
      • Game Start - Notification when a game begins
      • Lead Change - Notification when a lead change occurs
      • Score Change - Notification when a scoring play occurs
      • Game End - Notification when a game concludes
      • Condensed Game - Notification when a condensed game is available for viewing
      • Video Highlight - Notification when a video highlight is available for viewing
      • News - Notification of a Team-specific event
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Troubleshooting

  • General Troubleshooting

    **ENSURE THAT YOU HAVE THE LATEST DEVICE OPERATING SYSTEM AND AT BAT VERSION PRIOR TO TROUBLESHOOTING. PLEASE ENSURE THAT ALL PERMISSIONS REQUESTED BY THE APPLICATION HAVE BEEN ENABLED TO ENSURE PROPER FUNCTIONALITY**

    If you are experiencing difficulty with the At Bat application, please follow the steps below as they may resolve the behavior that you are experiencing.

    1. Navigate to your device home screen
    2. Tap on the "Menu" key
    3. Tap on "Settings"
    4. Tap on "Applications"
    5. Tap on the application you want to close
    6. Tap on "Force stop"
    7. Tap the "Home" key to return to your device home screen
    8. Restart your device

    If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occuring even if other devices are working properly.

  • MLB.TV Troubleshooting

    In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you are experiencing.

    At Bat supports viewing both live out-of-market and archived MLB.TV content on officially supported devices. You can view a list of these supported devices at http://mlb.mlb.com/mobile/atbat/devices.jsp. All other devices, if not explicitly noted as "incompatible," are considered "grey" and may or may not work successfully. Due to the amount of Android devices on the market, we are unable to test each and every device against the At Bat application.

    MLB.TV live and archived content is subject to blackout restrictions and relies on location data provided by the At Bat application for verification. The following factors may affect successful blackout verification.

    1. Location services are not enabled on the device
    2. GPS satellites are not visible due to being indoors/away from windows
    3. A cellular data or Wi-Fi hotspot, satellite, hotel or corporate/VPN internet connection is being used
    4. You are attempting to access while traveling in motion (plane, train or automobile)

    Please follow the steps below to ensure that location services are setup properly

    Android 4.x

    1. Tap on device "Settings" icon
    2. Tap on "Location access"
    3. Ensure all location services are checked or enabled
      • If the device is running Android 4.3 or greater and your are unable to complete a blackout verification check with all services enabled, please disable the "GPS" location service [Disable "GPS Satellites" or choose the "Battery Saving" option under your location services]
    4. Tap the "Back" icon
    5. Tap on "Developer Options"
      • If "Developer Options" is not visible, do the following to enable
        1. Tap on "About phone" or "About tablet"
        2. Tap on "Build Number" seven times to unlock "Developer Options"
        3. Tap the "Back" key
        4. Tap on "Developer Options"
        5. Ensure the toggle in the upper right is set to "On"
    6. Ensure the option to "Allow mock locations" is unchecked
    7. Tap the "Back" icon
    8. Tap on "Apps"
    9. Tap on the At Bat application
    10. Tap on "Force stop"

    Kindle Fire/Kindle Fire HD

    1. Navigate to the device "Settings"
    2. Tap on "Location-based Services"
    3. Ensure "Enable Location-based Services" is enabled"
    4. Tap on "Home" icon

    Amazon Fire Phone

    1. Navigate to the device "Settings"
    2. Tap on "Location Services"
    3. Tap on "Configure Location Based Services (LBS) for your applications"
    4. Tap on "On" to enable or "Off" to disable

    If you are accessing the game from a cellular connection or mobile hotspot, attempt to access from a Wi-Fi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode and the device may connect to a different tower with different routing. We also recommend updating your billing information under your MLB.com profile as we will use this information as a datapoint for blackout verification.

  • Frequently Asked Questions

    As an At Bat Lite user and MLB.TV Single Team subscriber, how do I access At Bat Premium subscription features on a mobile device?

    MLB.TV Single Team subscribers will need to purchase a separate subscription to At Bat or upgrade to MLB.TV Premium to unlock At Bat paid subscription features and access MLB.TV Premium live and archived content.

    As an At Bat paid subscriber or MLB.TV Premium subscriber, how do I redeem At Bat paid subscription features on a mobile device?

    At Bat paid subscribers with purchases linked to an MLB.com account and MLB.TV Premium subscribers will download At Bat from Google Play/Amazon Appstore (free download; do not purchase within app) and tap on the "Subscriber Login" button where you can enter your MLB.com credentials to unlock At Bat paid subscription features. MLB.TV (Basic) subscribers will need to purchase a separate subscription to At Bat or upgrade to MLB.TV Premium to unlock At Bat paid subscription features and access MLB.TV live and archived content.

    I purchased an At Bat subscription from Google Play. Can I use it on multiple devices?

    Yes, please follow the steps in the "Google Play In-App Purchase and Cancellation Information" section to connect your Google Play in-app purchase to an MLB.com account in order to access At Bat paid subscription features on other Apple, Android and Kindle Fire/Fire Phone mobile devices, as well as listen to Gameday Audio on MLB.com using a personal computer.

    I am experiencing issues with one or more of the following: In-App Purchase/Notifications/Chromecast.

    If you are experiencing issues with any of the following functions, please ensure that you have the latest version of Google Play Services installed on your device. While Google Play Services will be updated automatically for most devices, you may need to manually apply the update from the Play Store [My Apps] section.

    I do not have an option to purchase At Bat from my Kindle Fire/Kindle Fire HD device. How do I purchase an At Bat subscription for the device?

    At this time, At Bat subscriptions cannot be purchased through in-app purchase on Kindle Fire/Kindle Fire HD devices. You must purchase an At Bat subscription from MLB.com. After purchasing, download At Bat (free), open At Bat, tap on "Subscriber Login" (if not available, tap on the headphones icon in the upper right to trigger the pay-wall), and enter your MLB.com credentials to enable At Bat paid subscription features.

    How do I enable or disable Closed Captioning in At Bat?

    When viewing MLB.TV content, you can tap the "CC" button on the video player to enable or disable closed captioning.

    I forgot my password. What should I do?

    From the MLB.com Account screen, tap "Forgot Password." Enter your MLB.com account e-mail and we will send a new password to that address.

    How do I log out of At Bat?

    From the MLB.com Account screen, tap "Clear Credentials."

    What is the latest version of At Bat and how can I check to ensure I have the latest version?

    The current release of Android At Bat is 6.2.1. You can verify that you have the latest version by navigating to the "Menu" and tapping on "About At Bat."

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Contact Us

MLB.com Customer Service

If you have any questions or require troubleshooting assistance, please contact Customer Service online or call us toll-free at 866-800-1275 (US & Canada (English)) or 512-434-1542 (Mexico (Spanish)).

Our business hours are:
Monday through Friday from 9AM to 6PM

Ticketing Support

If you experience any difficulty with or have questions about ticketing purchases, please contact the Club Box Office for immediate support.

Accessibility

We are available to respond to your closed captioning questions and needs.

For immediate closed caption issues:

Phone: 866.239.1284
Fax: 212-652-1760
Email: csresponse@mlb.com

If you need further assistance, and for written closed caption complaints:

Matthew Gould
VP, Corporate Communications
MLB Advanced Media
75 Ninth Avenue
New York, NY 10011
Phone: 212-485-8959
Fax: 212-485-3456
Email: matthew.gould@mlb.com

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