May Ballpark Pass - FAQs

Q: Which games are included with my White Sox May Ballpark Pass?
A: The White Sox May Ballpark Pass includes tickets to all 12 home games in May.

Q: What happens if a game is rained out?
A: The rain cancellation policy for the White Sox May Ballpark Pass is the same as the policy for a regular ticket. If the game is postponed and rescheduled on a date that did not have a previously scheduled game or is rescheduled to become a part of a split double header, your Passes are valid for the rescheduled game. The full White Sox cancellation policy can be found here.

Q: Which phones are supported?
A: The pass is supported by iPhones and Android phones. The MLB.com Ballpark app must also be downloaded for use of the White Sox May Ballpark Pass.

Q: Can I use an iPod touch?
A: No, we only support iPhones and Android phones, not iPods.

Q: Why do I need to use an iPhone or Android phone?
A: The White Sox May Ballpark Pass is a mobile-only program integrated with the MLB.com Ballpark app. There are no printed tickets. Admission to Guaranteed Rate Field and seat assignments will be managed through the app.

Q: Can I purchase the pass if I don't have an iPhone or Android phone?
A: Not at this time. You will be unable to enter Guaranteed Rate Field.

ENTERING GUARANTEED RATE FIELD

Q: How do I get into Guaranteed Rate Field with my White Sox May Ballpark Pass?
A: Your ticket for all games included with your pass can be found in the MLB.com Ballpark app. Download the MLB.com Ballpark app and create (or login to a pre-existing) MLB.com account using the same email address you purchased your White Sox May Ballpark Pass with. Link your MLB.com account to your White Sox Ticket account under the TICKETS tab and this will provide you with digital barcodes that you can use to scan for admission into Guaranteed Rate Field.

Q: How does my guest scan in?
A: All your barcodes will be inside the MLB.com Ballpark app, but you will have the option to forward tickets to other members of your group. Simply view the event under the TICKETS tab and click Forward in the top right corner and follow the instructions to transfer your ticket(s).

MAY BALLPARK PASS SEAT LOCATIONS

Q: Am I guaranteed a seat for all 12 games with the White Sox May Ballpark Pass?
A: Tickets for the first homestand (May 9 through May 14) will be loaded into your pass on May 8. Tickets for the second homestand (May 26 through May 31) will be loaded into your pass on (or before) May 25. Your seat will be different for each game, and located in the Upper Corners, Upper Reserved, Outfield Reserved or Lower Corners.

Q: What do I do if I need ADA seating?
A: We're happy to accommodate you! After entering Guaranteed Rate Field, please go to Guest Services at Gate 4 and inform them that you need ADA seats for your group. If you need ADA seats for all games included in your pass just email tickets@chisox.com and we can exchange your tickets in advance.

EXCHANGING PASSES

Q: Can I sell my pass for games that I do not attend?
A: No, passes are non-transferable.

Q: Can I share my pass with someone else?
A: To transfer tickets simply view the event under the TICKETS tab and click Forward in the top right corner and follow the instructions to transfer your ticket(s).

NEED ADDITIONAL HELP?

Email your questions to johnm@chisox.com at any time to receive a timely support response.