Welcome to MLB.com At Bat

At Bat 13 will be available for purchase on or around February 21, 2013!
Until then, please continue to enjoy At Bat Lite and At Bat 12 which are currently available from iTunes.

MLB.com At Bat, the official app of Major League Baseball, keeps you connected to MLB and your favorite teams wherever you are.

Minimum Requirements

At Bat requires a minimum of: iPhone 3GS, 4, 4S, 5 - iPod Touch 3,4,5 - iPad 1,2,3/New,4,Mini - All devices must be running iOS 4.2 or greater

• Watch from a selection of the classic games being made available throughout the offseason
• Expanded video search
• Winter meeting news and analysis

MLB.com At Bat has two levels of access: At Bat Lite and At Bat Premium.

At Bat Lite:

• League News and Highlights
• 2013 Schedule and Spring Training Statistics (statistics will be blank until games start)
• Park, roster, and ticketing Information
• Quickly access team specific information by setting a "Favorite Team"

At Bat Premium:

• All At Bat Lite features
• Watch or purchase classic games
• Disable third-party banner ads

The first time you open MLB.com At Bat, you will have four options:

• Subscribe to At Bat Premium
• Go To Lite
• Subscriber Login
• Restore

Subscribe / Manage / Connect At Bat Premium

Monthly purchase is valid for 30 days and will be re-billed every 30 days by iTunes until cancelled by the user. All billing concerns must be directed to iTunes. MLB.com does not have access to iTunes accounts or transactions. iTunes will send a monthly e-mail well in advance of renewal containing a hyperlink to manage the subscription. The subscription can also be managed through iTunes on a mobile device which is using the Apple ID which made the purchase of At Bat by doing the following:

1. From your iOS home screen, tap "App Store"
2. Tap "Featured" at the bottom of the screen
3. Scroll to the bottom of the page
4. Tap the "Apple ID" button in the lower left corner; if you are not signed in, tap the "Sign in" button, sign in with your Apple ID, and then scroll back to the bottom of the page, and tap the "Apple ID" button
5. Tap the "View Apple ID" button
6. Enter your password and tap "OK"
7. From the main account page, scroll down and tap "Manage App Subscriptions"; if you don't have app subscriptions, this button will not be displayed
8. From your "Manage App Subscriptions" page, choose an app subscription
9. Tap the subscription category for which you want to disable auto-renewal
10. Tap "On" to toggle the switch to "Off"

Once an iTunes purchase has been completed, we strongly recommend that you connect your iTunes purchase of At Bat to an MLB.com account. This will help us with troubleshooting any subscription or media issues. You can only connect your iTunes purchase to one MLB.com account. If you connect to a second, the connection to the previous account will be lost.

1. Tap on "More" tab
2. Tap on "Settings"
3. Tap on "Connect Purchase to MLB.com"
4. Type in your MLB.com username and password or register for a new account
5. Tap "Connect" when prompted

Go To Lite

A paywall will appear when accessing a premium feature such as classic games presenting an option to purchase a monthly subscription from iTunes.

Subscriber Login

MLB.TV Premium users can enable At Bat Premium features by logging into the application with their MLB.com credentials.

Restore

The restore button will restore a purchase made through iTunes, for example, when reinstalling the application on an existing iOS or new iOS device. A restore can only be completed by using the Apple ID which made the purchase.

At Bat Premium users will have the ability to stream and purchase classic games through iTunes.

Watching Classic Games

1. Tap on the "MLB.TV" tab
2. Tap on the "Classics" heading
3. Tap on the desired game

Purchasing Classic Games

1. Tap on the "MLB.TV" tab
2. Tap on the "Classics" heading
3. Tap on the "Action" icon located in the lower right of the thumbnail
4. Tap on "Buy in iTunes

MLB.com Account

The MLB.com Account setting allows a user to log in with their MLB.com credentials. MLB.TV Premium users can enable At Bat Premium features by logging into the application with their MLB.com credentials.

1. Tap on "More" tab
2. Tap on "Settings"
3. Tap on "MLB.com Account"

Favorite Teams

The Favorite Team option will create a tab for quick access to team information.

1. Tap on "More" tab
2. Tap on "Settings"
3. Tap on "Favorite Teams"
4. Tap the green "plus" sign to enable a favorite team
5. Tap the red "minus" sign and "Delete" button to disable a favorite team

Push Notifications

At Bat can deliver notifications to your device during the season if enabled. At this time, notifications can be configured for game starts, game completions, lead changes, and when condensed game or highlights are available.

• Ensure iOS notifications are enabled for At Bat (Required)
  1. From the iOS home screen, tap on "Settings"
  2. Tap on "Notifications"
  3. Scroll down and tap on "At Bat"
  4. Ensure "Notification Center" is turned "On" and configure remaining options to your preference
• No "Favorite Team(s)" Defined
  1. From At Bat, tap on the "More" tab
  2. Tap on "Settings"
  3. Tap on "Push Notifications"
  4. Slide the toggle to "On" to enable or "Off" to disable
  5. Tap on a team
  6. Tap "Enable All" or "Disable All" to globally manage notifications or toggle each notification individually
• "Favorite Team(s)" Defined
  1. From At Bat, tap on "Favorite Team" tab
  2. Tap on the "MLB" icon in the upper left
  3. Tap on the "gear" icon next to a team
  4. Tap "Enable All" or "Disable All" to globally manage notifications or toggle each notification individually

Connect Purchase to MLB.com

Once an iTunes purchase has been completed, we strongly recommend that you connect your iTunes purchase of At Bat to an MLB.com account. This will help us with troubleshooting any subscription or media issues. You can only connect your iTunes purchase to one MLB.com account. If you connect to a second, the connection to the previous account will be lost.

1. Tap on "More" tab
2. Tap on "Settings"
3. Tap on "Connect Purchase to MLB.com"
4. Type in your MLB.com username and password or register for a new account
5. Tap "Connect" when prompted

Social Networks

At Bat's Facebook integration will allow you to post news and media to your account.

1. Tap on "More" tab
2. Tap on "Settings"
3. Tap on "Social Networks"
4. Tap on "Login" next to Facebook
5. Enter your Facebook credentials and tap "Log In"

Adjusting the below settings will impact both battery life and data usage of your device.

Refresh Rate

1. Tap on "More" tab
2. Tap on "Settings"
3. Tap on "Refresh Rate"
4. Select 15 seconds, 30 seconds, or 1 minute

Screen Auto-Lock

1. Tap on "More" tab
2. Tap on "Settings"
3. Slide the toggle to "On" or "Off" to enable or disable the screen from locking during At Bat use

Scores can be hidden for live and archived games in many sections of At Bat to avoid spoilers. This option can also be configured to enable/disable by shaking the device.

Hide Scores

1. Tap on "More" tab
2. Tap on "Settings"
3. Slide the toggle to "On" or "Off" to enable or disable the hide scores functionality

Shake to Toggle

1. Tap on "More" tab
2. Tap on "Settings"
3. Slide the toggle to "On" or "Off" to enable the functionality to hide scores by shaking the device

Enabling Gameday Scout will provide color commentary through Gameday discussing statistical trends and tendencies.

1. Tap on "More" tab
2. Tap on "Settings"
3. Slide the toggle to "On" or "Off" to enable or disable the Gameday Scout functionality

At Bat will allow you to view a team's news, videos and schedule as well as park, roster and ticketing information.

No "Favorite Team(s)" Defined

1. Tap on "More" tab
2. Tap on "Teams"
3. Tap on a team

"Favorite Team(s)" Defined

1. Tap on "Favorite Team" tab
2. Tap on the "MLB" icon in the upper left
3. Tap on a team

At Bat has the ability to create one or more "Favorite Team" shortcuts on the home screen of your iOS device. These shortcuts will open At Bat directly to the Favorite Team tab that you want to view.

No "Favorite Team(s)" Defined

1. Tap on "More" tab
2. Tap on "Teams"
3. Tap on the "gear" icon next to a team
4. Tap on the "Add to Home Screen" button
5. Tap on the "Shortcut" button in the lower middle of the screen
6. Tap the "Add to Home Screen" icon
7. Name the shortcut and tap "Add" in the upper right

"Favorite Team(s)" Defined

1. Tap on "Favorite Team" tab
2. Tap on the "MLB" icon in the upper left
3. Tap on the "gear" icon next to a team
4. Tap on the "Add to Home Screen" button
5. Tap on the "Shortcut" button in the lower middle of the screen
6. Tap on the "Add to Home Screen" icon
7. Name the shortcut and tap "Add" in the upper right

At Bat allows you to overlay a team's schedule onto your native iOS calendar application.

Subscribing

• No "Favorite Team(s)" Defined
  1. From within the At Bat application, tap on the "More" icon
  2. Tap on "Teams" from the list
  3. Tap on the team you're wishing to subscribe to
  4. Tap on "Schedule & Results"
  5. Tap on the "Subscribe" icon in the upper right of the screen
  6. When the process has completed, you may "View Events" to open the calendar or click "Done" to return to At Bat
• "Favorite Team(s)" Defined
  1. Tap on "Favorite Team" tab
  2. Tap on the "MLB" icon in the upper left
  3. Tap on a team
  4. Tap on "Schedule & Results"
  5. Tap on the "Subscribe" icon in the upper right of the screen
  6. When the process has completed, you may "View Events" to open the calendar or click "Done" to return to At Bat

Unsubscribing

1. From the iOS home screen, tap on the "Settings" icon
2. Scroll down to "Mail, Contacts, Calendars" and tap
3. Tap on "Subscribed Calendars"
4. Tap on the calendar you would like to unsubscribe from
5. Tap on "Delete Account" and tap a second time to confirm

I am unable to view content due to blackout restriction from my current viewing location. Based on blackout policy, the content should be available.

At Bat relies on your device's location services as well as network connectivity to determine your viewing location. If location services are not enabled on your device, or you are accessing via a cellular connection, At Bat may have difficulty determining your viewing location. If you believe you are incorrectly blacked out, please contact Customer Service for troubleshooting.

I purchased At Bat Premium from iTunes. Can I use it on multiple devices?

Your At Bat purchase from iTunes entitles you to access At Bat on multiple iOS devices that are setup with the same Apple ID which made the purchase. You will download At Bat on each device and use the "Restore" function to enable premium functionality. Your At Bat purchase is not valid on other platforms, such as Android, Blackberry, Windows Mobile, computers, or connected devices.

I purchased a subscription to MLB.TV from MLB.com but cannot access At Bat Premium features.

If you purchased MLB.TV at MLB.com and you cannot access At Bat Premium features when accessing Subscriber Login with your MLB.com credentials, you likely purchased MLB.TV Basic, which does not include At Bat Premium access. You can either upgrade to MLB.TV Premium at MLB.com, or purchase monthly access to At Bat Premium.

Gameday Audio or MLB.TV stream is buffering, choppy, or not playing back.

If you're having difficulty streaming the default and alternate streams, please follow the steps to force close At Bat and restart your device. This is different from closing the application on your device. Also, reception bars are not a reliable indicator of streaming ability. While signal strength can be strong, the bars do not indicate network speed, congestion, or integrity. Attempt to switch between Cellular/WiFi or WiFi/Cellular, and also try from different locations. Streaming while in motion (driving/flying) may also impact your ability to receive streaming media.

1. From the iOS home screen, double tap on the Home button to open the application tray
2. Tap and hold your finger on the application you would like to close; the icons should begin to wiggle and a minus sign will appear
3. Tap the minus sign to close the application; it is preferred you do this to all open applications
4. Tap the home button on the screen to close the application tray
5. Press and hold the power button at the top of the device and the physical home button simultaneously; continue holding these buttons until the screen goes black and then an Apple logo appears
6. The device may take a few minutes to return to the home screen
7. Once the device returns to the home screen, please try launching the application again

I forgot my password. What should I do?

From the MLB.com Account screen, tap "Forgot Password." Enter your MLB.com account e-mail and we will send a new password to that address.

Why does At Bat keep closing when I try to purchase a subscription from the purchase page?

You need to enable in-app purchase on your device. To enable, please visit the Settings app of your iOS device and select General > Restrictions and turn on In-App Purchase.

How do I log out of At Bat?

From the MLB.com Account screen, tap "Clear Credentials."

If you have any questions or require troubleshooting assistance, please call us toll-free at 1-866-306-5311 or you can tap on the "More" tab in At Bat, tap on "Help", and tap on the "Contact Us" button in the upper right to e-mail us a description of the issue and device logging which will aid us in researching your issue. Our offseason business hours are Monday-Friday, 9AM-6PM ET, and we will respond to your request as soon as possible.